At SAILORAGENT TECHNOLOGY LIMITED, we are committed to providing a high-quality AI production experience.
Users are eligible to request a full refund for any unused prepaid balance within 14 days of the original purchase. Once the refund is approved, the corresponding credits will be deducted from your account.
Please note that any credits or resources that have already been consumed (including but not limited to VM runtime, AI model tokens, or creative exports) are strictly non-refundable due to the immediate costs associated with cloud infrastructure and third-party AI processing.
All refunds are processed through our authorized payment processing partners back to the original payment method used during checkout. Depending on your financial institution, it may take 5–10 business days for the funds to appear in your account.
To initiate a refund request, please email our support team at captain@sailoragent.com with your order number and account details.